Member Engagement Manager | NFP Member Association
- Full-time, Permanent | Sydney CBD NSW 2000 | Hybrid working
- $90k - $110k + Super - depending on experience
- Drive membership strategy, engagement, and growth in a pivotal role
- Professional development opportunities | WFH & WFO
This Not-For-Profit Member Association is dedicated to advancing education and professional development within the health sector. With a global membership, this organisation provides world-class education and fosters a strong professional community.
About the Role
This is an exciting opportunity to shape and lead the membership function. Reporting to the Director of Marketing, you will develop and implement strategic initiatives to enhance member engagement, retention, and acquisition.
This role is both strategic and hands-on. It requires a proactive approach to analysing membership trends, improving processes, and delivering a compelling membership experience.
Your responsibilities will include:
- Membership Strategy : Develop and execute initiatives that enhance engagement, retention, and recruitment of members.
- Data & Analytics : Leverage CRM data (iMIS) to track member trends, engagement, and effectiveness of initiatives.
- Member Experience : Improve processes and streamline the end-to-end membership journey.
- Stakeholder Engagement : Build strong relationships with internal teams, regional branches, student associations, and external partners.
- Operations & Support : Oversee membership services, ensuring members receive timely support and value from their membership.
- Communication & Campaigns : Work closely with the marketing team to develop and execute targeted membership engagement campaigns.
- Demonstrated experience in a membership role within a professional association, Royal College, or similar organisation.
- Strong strategic thinking with hands-on experience in membership retention, growth, and engagement initiatives.
- Experience using CRM systems (iMIS highly desired) to manage member data and engagement insights.
- Excellent stakeholder management skills, with the ability to engage across departments and external networks.
- A proactive, solutions-driven mindset with strong problem-solving abilities.
If you have any questions, please contact Alyssa at Alyssa@beaumontpeople.com.au
Beaumont People specialises in temporary, permanent, and contract recruitment for NFP organisations, including membership, associations, peak bodies, and the arts.
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. We do not discriminate based on race, religion, sexual orientation, gender identity, national origin, age, disability, or marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed, we would be more than happy to discuss how that can be arranged.
